The Dutyfree Express service is intended for departing passengers only. It is important to bring the order number when you pick up the products at the departure store. Products must be ordered at least 24 hours in advance. It is not recommended to order products more than a week in advance.

If you dont recevie an email confirmation within 24 hours, please contact us at via phone +354 425 0410 between 8-16. Or after hours via email to dutyfree@dutyfree.is

If the product you ordered is not in your confirmation email, it was not available when we processed your order. We recommend asking our staff when picking up your order to see if that product is available.